Well, from a city girl's point of view the service department at C.S. Honda needs a major overhaul. I'm sure that in a small town like this, people consider it to have great customer service, but for me, it was frustrating.
We missed our 90K check up in PDX because of the snow storms that happened the last few weeks we were there, so when we got to C.S. and realized that we were awfully close to our 105K check up where they replace the timing belt, we decided to just combine the two instead of taking our car in twice. So, like all good Honda owners we toddled on over to the local Honda dealership and scheduled an appointment with them. At least, we thought we scheduled an appointment. When we arrived at our "appointment" no one could find us in the books even though we'd spent half an hour the week before giving them all sorts of information. To top it all off they were full that day, and wouldn't have time to work on our car.
Most of you at this point would have called an independent mechanic, but Tanner and I are softies. So, we filled out the paper work again and scheduled for another appointment. We stressed the fact that we wanted the AC checked, we wanted the timing belt replaced and our rear tail light and reverse light taken car of and that we needed a rental car. So, the next week we all got up very early, and went to the service department. Walked in, and they said, "how can we help?" We said, "we're here for our appointment. our 90K tune up and timing belt replacement." There was a slight scramble, a shuffling of papers and then a few cleared throats, "um, we don't have you listed for an appointment."
Most of you at this point would have walked out and called an independent mechanic, but Tanner and I are real tenacious, so we just stared in disbelief at them. The service tech that helped us said that they had time that morning to do our 90K check up. Yay, for us, I thought, and then we asked about the rental car. He said, Can do. So, we spent another 1/2 hour filling out the paper work AGAIN, and reminded them that we wanted the timing belt replaced so that we wouldn't have to come back in, and that the tail light and the reverse light needed to be replaced. Also, we asked about tinting the windows and checking the AC.
Everything seemd a go at this point, and we contendedly drove home in an 09 Honda Accord rental and got breakfast ready for the girls. Well, you all know the ins and outs of dealing with a tune up. They called because our rear brake pads were wearing down. Yes, fix them. They called to give an accurate quote on the window tinting. Yes, do it. All in all, I was pleased with how smoothly everything was going, and the next afternoon we picked up our car. I was so happy that everything had been taken care of. The tinting job was FAT and the tune up was surprisingly inexpensive especially for replacing a timing belt. As Tanner inspected th tint job, I looked through the receipt. Then I looked through it again. And then I looked through it one more time. There was no mention of a timing belt replacement or the tail lights or the reverse lights. Though they had checked the AC and it was blowing at a comfortable 40.65 degrees.
Most of you would have left the dealership and gone to an independent mechanic, but Tanner and I are tenacious softies and just a little lazy. So, Tanner had to schedule yet another appointment, but the offered to drop and pick us up so that we wouldn't need another rental vehichle. And the third time they got it right. By the way, if you ever get your windows tinted in C.S., use Aggieland Tinting. They did an awesome job. The windows are so black that when the dome light comes on when you unlock the doors with the remote, it's just a dull glow.
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